Orders are processed via email within few minutes during normal office timings (10.30 A.M to 4.00P.M-IST) except the cases when the order requires further confirmation by our order processing and billing department.Sample orders are dispatched on SATURDAYS ONLY.
Order verification can be made by calling by writing mails to the concerned. On the contrary we try our best to deliver the products in the specified time span.
Claims for Lost or Damaged Shipments:
We urge you to inspect all packages immediately upon receipt and report any damage, shortage or defect to our Customer Service Department as soon as possible. CLAIMS FOR THESE DISCREPANCIES MUST BE MADE WITHIN 2 DAYS OF YOUR RECEIVING THE MATERIALS. All products are sold FOB seller‘s shipping point unless otherwise noted. Delivery of goods to the carrier at seller‘s plant or to other loading point shall constitute delivery to Buyer, and regardless of shipping terms, all risks of loss or damage in transit shall be borne by Buyer.
Some materials are not returnable to ANT LAB, including, but not limited to, custom or special order materials, leaking or damaged chemicals, items with missing or obliterated labels, parts or instructions, refrigerated or frozen materials and opened materials. Returned shipments cannot be accepted by ANT LAB unless prior arrangements have been made. If it is necessary to return any materials, contact our representative to obtain a return authorization number. REQUESTS FOR RETURN AUTHORIZATION NUMBERS MUST BE MADE WITHIN 15 DAYS OF YOUR RECEIVING THE MATERIALS. Only items authorized by seller for return will be accepted. Final disposition of returned goods will be made only after receipt and inspection of goods. Collect shipments will not be accepted unless previously authorized. Material must be received on or before the Return Authorization expiration date.